Refund policy

Refund Policy

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30-Day Satisfaction Guarantee

We want you and your pet to be happy with Naturpaws. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date.

Eligibility

  • Unopened product: Full refund of the purchase price. Return the product in its original packaging.
  • Opened product: Refunds for opened product are handled case-by-case. We may issue a full or partial refund at our discretion. Please contact us before returns.
  • Damaged or defective product: Full refund or free replacement. Contact us with a photo of the damage.

How to Request a Refund

  1. Email us at giosalomone@gmail.com with your order number and the reason for the refund.
  2. Our customer service team will respond within 1–2 business days with return instructions.
  3. Ship the product back to the return address provided. We recommend using a trackable shipping method.
  4. Once we receive and inspect the return, we will issue a refund to your original payment method within 5–7 business days.

Return Shipping

  • Damaged, defective, or incorrect items: We cover the return shipping cost.
  • Customer-remorse returns (e.g. ordered the wrong size): The customer is responsible for return shipping costs.

Non-Refundable Items

  • Gift cards
  • Items marked "final sale" at the time of purchase
  • Products returned more than 30 days after delivery

Order Cancellations

Orders can be cancelled for a full refund before they ship. Once an order has shipped, please follow the standard return process above. Contact us at giosalomone@gmail.com as soon as possible to cancel an order.

Exchanges

We do not currently offer direct exchanges. To exchange a product, please return the original item for a refund and place a new order on our website.

Late or Missing Refunds

If you have not received your refund within 7 business days of our confirmation, please:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company — it may take additional time for the refund to post.
  3. Contact your bank — processing times vary.

If you have done all of this and still have not received your refund, please contact us at giosalomone@gmail.com.

Contact

NaturPAWS Ltd.
1101 Brickell Ave Suite 310-372
Miami, FL 33231
Email: giosalomone@gmail.com