Contact
Contact us
We'd love to hear from you. Whether you have a question about your order, a question about dosing, or just want to share a photo of your pet — we read every email.
General inquiries & support: giosalomone@gmail.com
We typically respond within 1–2 business days.
What we can help with
- Order status, shipping, or tracking questions
- Returns and refunds (see our Refund Policy)
- Product questions and dosing guidance
- Wholesale or B2B inquiries (vet clinics, groomers, pet stores)
- Press and partnership inquiries
Postal mail
NaturPAWS Ltd.
1101 Brickell Ave Suite 310-372
Miami, FL 33231
Response times
| Question type | Response time |
|---|---|
| Order / shipping | 1–2 business days |
| Returns / refunds | 1–2 business days |
| Product questions | 1–2 business days |
| Wholesale / partnerships | 2–3 business days |
Customer service hours
Monday–Friday, 9:00 AM – 5:00 PM EST. Messages received outside business hours will be answered on the next business day.